Follow the steps outlined above to troubleshoot. Before reaching out to Sovrn //Commerce's Support Team, there are a couple of additional steps you can take to verify installation:
- Is the URL you entered into the Installation Checker an "http://" link, but you've loaded the Dashboard on "https://"? Try reentering your website as a secure resource. In other words, if you entered "http://example.com/" try checking your installation again using "https://example.com/".
- Log in to your Dashboard. Are views or clicks tracking? If so, VigLink is recording data which indicates a successful installation.
If both views and clicks are at zero, you should reach out to email@example.com for additional assistance.