Why does my Installation Checker say "VigLink was not detected"?

Once you've installed VigLink, you can use our Installation Checker tool to ensure that our JavaScript is running on your website. This tool can be found on your Publisher Dashboard under Manage > Install

If our tool can't detect your VigLink JavaScript, you will see the following message:

Follow the steps outlined above to troubleshoot. Before reaching out to VigLink's Support Team, there are a couple of additional steps you can take to verify installation: 

  1. Is the URL you entered into the Installation Checker an "http://" link, but you've loaded the Dashboard on "https://"? Try reentering your website as a secure resource. In other words, if you entered "http://example.com/" try checking your installation again using "https://example.com/". 
  2. Log in to your Dashboard. Are views or clicks tracking? If so, VigLink is recording data which indicates successful installation.

If both views and clicks are at zero, however, you should reach out to support@viglink.com for additional assistance.

 

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